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Policies

Code of Conduct

At the YMCA of Norwalk, we expect staff, members, volunteers and guests to behave in accordance with our mission and values at all times, respecting the rights and dignity of others. Adherence to the YMCA Code of Conduct is essential. Privileges can be revoked or suspended in instances when members do not display these characteristics, without refund of dues.

Member & Participant Code of Conduct

The Norwalk YMCA is committed to providing a safe and welcoming environment for all members and guests. To promote safety and comfort for everyone, all individuals are asked to act appropriately at all times when in our facility or participating in our programs.

We expect persons using the YMCA to act maturely, to behave responsibly, and to respect the rights and dignity of others. Our Member & Participant Code of Conduct outlines prohibited action, but the actions listed below are not an all-inclusive list of behaviors considered inappropriate in our facilities or programs.

• Using or possessing alcohol or illegal chemicals on YMCA property, in YMCA vehicles or at YMCA sponsored programs.
• No smoking on YMCA property. The YMCA is a smoke-free environment.
• No pets are allowed on YMCA property unless they are "working dogs" to assist members while accessing the facilities.
• Carrying or concealing a weapon or any device or object that may be used as a weapon.
• Harassment or intimidation by words, gestures, body language or any type of menacing behavior.
• Physical contact with another person in an angry, aggressive or threatening way.
• Verbally abusive or offensive behavior, including angry or vulgar language, swearing, name-calling or shouting.
• Sexually explicit conversation or behavior; any sexual contact with another person.
• Inappropriate, immodest or sexually revealing attire.
• Theft or behavior that results in the destruction or loss of property.
• Loitering within or on the grounds of the YMCA.
• Cell phone photography or unauthorized photography of members or participants.      

The Norwalk YMCA reserves the right to deny access or membership to any person who has been convicted of any crime involving sexual abuse, is or has been a registered sex offender, has ever been convicted of any offense relating to the use, sale, possession or transportation of narcotics or habit forming and/or dangerous drugs, chemicals, narcotics or intoxicating beverages.

Members and guests are encouraged to take responsibility for their personal comfort and safety. Anyone who feels uncomfortable in confronting a person directly should report the behavior to a staff person or the Manager on Duty. Suspension or termination of YMCA membership privileges may result if the Executive Director determines that a violation of the Member & Participant Code of Conduct has occurred.

Membership Policy

• Membership cards must be presented each time you enter the facility.
• Memberships are non-transferable to another person.
• Membership cards cannot be used by anyone other than the person named on the card.
• Membership cards must be carried at all times and scanned at the front desk upon entering.
• Members must pay $5 for all replaced cards.
• Membership renewals are due 30 days prior to expiration.
• Program fees are payable upon registration.
• The YMCA of Norwalk reserves the right to take pictures/video of its participants for brochures/publications and marketing purposes, if you would prefer not to be photographed, please stop by the front desk and let us know in writing.
• Video cameras and cameras are prohibited unless permission is granted from YMCA staff.
• The YMCA of Norwalk has personal trainers on staff. Use of other personal trainers is strictly prohibited within the YMCA of Norwalk.

The YMCA of Norwalk is not responsible for any of your personal property. You may bring your own lock to secue your items in a locker. You also have the option to leave your wallet & keys with the Member Service Representatives at the front desk. Any locks left overnight will be removed.

Make Up Policy

Varies by Department. Please contact the front desk for more information.

Cancellations

A minimum number of participants are required for most programs. If the minimum number is not met, the class may be cancelled. Those enrolled will be notified and refunds or credits will be issued.

Refunds of Credits of Program Fees

You will receive a full refund if the Y cancels a program. All other refunds may vary by department please contact the front desk for details.

Reciprocity

The YMCA of Norwalk recognizes other YMCA facilities as part of our family like any other YMCA. With your YMCA of Norwalk membership you can visit participating YMCA's at no charge. Please ask the front desk for details.

AWAY Program

Members of the YMCA of Norwalk may visit other YMCA's participating in the AWAY program. Each YMCA sets its own policy, but most honor out of state YMCA membership guests and in-state for a reduced fee.

Guest Policy

The main purpose of a guest pass is to allow a member to bring a business associate, neighbor, or friend for an occasional visit for a nominal fee. A guest pass is not intended to permit frequent daily use by the same person.

Guest Policy Guidelines

A YMCA member must accompany his/her guest at all times.

Subsequent visits by the same guest will be charged.

Financial Assistance

The YMCA of Norwalk believes no one should be denied access to programs based on the inability to pay. To apply, please pick up an application at the front desk.

YMCA of Norwalk Policy on Weather-Related Facility Closings

The YMCA of Norwalk reserves the right to close the facility at it's discretion, due to inclement weather or for any other emergency situation, for the safety of it's members and staff.

Information related to facility closings will be communicated to the public in the following ways:

• On our automated phone message system
• On the YMCA of Norwalk website
• On the News Channel 12's weather center website
• With signs posted on the facility doors.